Return & Exchange

At Zomonics, we strive to ensure your satisfaction with every purchase. If you need to return an item, please follow our guidelines to facilitate a smooth return process.

Returnable Items

To return a product, please make sure the following conditions are met:

  • Return Period: Products must be returned within 30 days of receiving your shipment. After the 30-day period, no returns will be accepted.
  • Condition: The product must be in its original, unwashed, and unused condition.
  • Packaging: Return the item in its undamaged, original packaging.
  • Inclusions: Include all original tags, accessories, user manuals, warranty cards, and any freebies that came with the product.

Return Shipping Charges

  • Restocking Fee: There will be no charge for restocking.
  • Shipping Charges: 
    • Shipping cost is non-refundable for replacement/change of mind/exchange for all types of non-defective products.
    • Zomonics covers return shipping for damaged, incorrect, or defective items.

Return Process For Incorrect or  Damaged/Defective Products

If you happen to receive a product that is inaccurate, damaged, or defective:

  1. Contact Us: Reach out to our support team via live chat or email at support@zomonics.com
  2. Investigation: Our customer support agent will investigate your case and guide you through the process.
  3. Replacement: If the product is in stock, a replacement will be arranged.
  4. Return: If the product is not in stock, we will initiate a return and email you a shipping label.
  5. Shipping: Pack the item as received, attach the provided label, and our logistics partner will pick up the item from your doorstep.
  6. Inspection: Once the product is received, it will undergo an inspection. 
    If it satisfies our return conditions, we will process a refund.
  7. Refund: Refunds will be processed within 10 business days to the original payment method used.

Return Process For Customer Remorse (Replacement/Change of Mind/Exchange/Non-Defective Product)

If you wish to replace or exchange a non-defective product:

  1. Contact Us: Reach out to us via live chat or email at support@zomonics.com
  2. Guidance: Our support agent will provide instructions.
  3. Shipping: If the item meets the criteria for replacement/exchange, ship it to our return address using any courier service.
  4. Tracking: Share the tracking number with our support agent via email.
  5. Inspection: After receiving the item, we will inspect it and inform you of the decision.
  6. Exchange: If approved, the exchange will be processed and the customer will bear the shipping charges.
  7. Gift Voucher: We will offer a gift voucher equivalent to the value of your return item in case you don't want the product.
  8. Shipping charges: Shipping charges are non-refundable for customer remorse cases.

Note: Products must be returned via mail to our return address.

Return Time

The return process can take 10 business days. We will keep you updated during this time frame. 

Return Address

Kindly forward your returns to the address provided below:

Zomonics by Perfect Stock LLC
2331 130th Ave NE, Suite 110-B,
Bellevue, Washington 98005, United States

After shipping the package, provide us with the tracking number from the post office or courier and receive email updates about your shipment. 

Further Assistance

Ensuring your satisfaction is our top priority, and we are always here to assist you! For any further questions or concerns, please contact us at 
✆ +1-425-389-0104
✉ support@zomonics.com
Hours: Mon - Fri (9AM-5PM PST)