FAQS

1. What is the return policy for Zomonics?

Zomonics offers a 30-day return policy for all products. To be eligible for a return, the product must be in its original, unwashed, and unused condition. All original tags, accessories, user manuals, warranty cards, and freebies must be included with the returned product. The item should also be returned in its undamaged, original packaging box. For further information, please review our Return & Exchange Policy.

2. How can I be sure that the products I purchase are genuine?

At Zomonics, we pride ourselves on offering only genuine, high-quality products. We source all our items directly from reputable manufacturers and authorized distributors to ensure authenticity.

Each product comes with an official warranty provided by the manufacturer, giving you peace of mind and confidence in your purchase. We do not sell counterfeit, replica, or unauthorized goods under any circumstances.

3. What is the usual timeframe for receiving a refund?

After we receive and review your return, we will inform you whether your refund has been approved or denied. Once authorized, the refund will be completed within 10 business days and credited to the initial payment mode.

4. Are there any charges for returning an item?

No restocking fee applies to returned items. However, please note that original shipping charges are non-refundable, and return shipping charges are the responsibility of the customer incase of remorse/return. In case Zomonics sent you wrong/faulty product, we will pay the return shipping charges.

5. Do you offer warranties?

Yes, we offer warranties on all products that comes with warranty, with same terms and conditions as it comes from the respective brand.

6. What items are non-refundable?

Free gifts or promotional items are non-refundable.

7. How do I initiate a return?

To initiate a return, please email us at support@zomonics.com with your issue details. Our Customer Support representative will contact you and provide further instructions on how to proceed with the return. For details read full return policy

8. What is the shipping time for Zomonics?

Our standard shipping service typically takes 3 business days for delivery within the United States. Please note that in certain instances, it may take a bit longer. Rest assured, customers will be promptly informed in such cases. Please consult our Shipping Policy for additional details.

9. How much does shipping cost?

The shipping cost depends on the weight of the item selected, the chosen delivery service, and the destination for delivery. The final costs will be determined at checkout after you provide the required delivery information.

10. What should I do if my order arrives damaged?

If your shipment is delivered in a damaged condition, we advise conducting a comprehensive inspection of the items upon receipt. If you notice any indications of damage or discrepancies, please inform us immediately. Contact our customer support team or the logistics partner indicated on your shipping documentation for assistance in resolving the issue.

11. How can I contact Zomonics for further assistance?

If you need additional information or have any questions, please feel free to contact us via email at support@zomonics.com Our goal is to help you and prioritize your satisfaction.

12. What are your contact details?

For any questions or additional support, please contact us at;

✆ +1-425-389-0104
✉ support@zomonics.com
Hours: Mon - Fri (9AM-5PM PST)

 

Your satisfaction is our top priority, and we are ready to help with any concerns you might have.