Refund Policy

At Zomonics, we aim to ensure your complete satisfaction with every purchase. Please review our terms and conditions regarding refunds, and undelivered orders.

Refund Policy

  • Eligible Refunds: Refunds are available for incorrect or defective products delivered within 24 hours of delivery date. After that time, refunds are not accepted.
  • Non-Refundable Items: Gift items and promotional products are not eligible for refunds.
  • Gift Vouchers: In cases where the customer decides they no longer want the product or just want to exchange with another product, we can issue a gift voucher equivalent to the product’s value.
  • Processing Time: Refunds will be processed within 10 business days after we receive and inspect the returned item.

Undelivered Orders

  • Full Refund: If your order or item is not delivered, you are entitled to a full refund.

Cancellation after Ordering

  • Orders can be cancelled within two hours after you place the order.
  • Once your package is picked up by logistic company from our warehouse, orders cannot be cancelled. In such a case you have to return the product after receiving. Please read our Returns Policy

Refund Process

If you receive a damaged or defective product from Zomonics, please follow these steps:

  1. Contact Us: Reach out to our support team via live chat or email at support@zomonics.com within 24 hours of delivery.
  2. Investigation: Our customer support agent will investigate your case and guide you through the entire process.
  3. Return Booking: If the product is confirmed to be damaged or defective, our support agent will arrange a return and email you a shipping label.
  4. Packing: Securely pack the product and affix the shipping label to the box.
  5. Pickup: Our logistics partner will pick up the parcel from your doorstep.
  6. Inspection: Once the product is received at our warehouse, it will be inspected.
  7. Refund Notification: If the product passes our return criteria, you will receive an email confirming your refund.
  8. Processing Time: The refund will be processed within 10 business days.

Further Assistance

Your satisfaction is our top priority, and we are ready to help with any concerns you might have. For any questions or additional support, please contact us at;

✆ +1-425-389-0104
✉ support@zomonics.com
Hours: Mon - Fri (9AM-5PM PST)

Please don't hesitate to contact if you have any additional questions or concerns. Our goal is to help you and prioritize your satisfaction.