Privacy Policy

 

This Privacy Policy describes how Zomonics (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://zomonics.com/ (the "Site") or otherwise communicate with us (collectively, the "Services").

For purpose of this Privacy Policy, "you" and "your" means you as the user of this website, whether you are a customer, website visitor, or another individual whose information has been accumulated according with this Privacy Policy.

Please read this Privacy Policy carefully. By using & accessing any part of the website, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of part of the website.

Changes to This Privacy Policy

We have all rights to update this Privacy Policy as needed, including to reflect changes in our practices or for legal, operational, or regulatory purposes. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

Our Practices in Collecting and Utilizing Your Personal Information

In order to deliver our Services, we gather personal information about you from various sources, as outlined below, both presently and within the past 12 months. The type of information collected and utilized depends on your interactions with us.

In addition to the specific purposes mentioned below, the information we collect may be used to communicate with you, facilitate the provision of our Services, adhere to applicable legal requirements, enforce relevant terms of service, and safeguard the integrity of the Services, our rights, and the rights of our users or others.

Our Practices in Collecting and Utilizing Your Personal Information

In order to deliver our Services, we gather personal information about you from various sources, as outlined below, both presently and within the past 12 months. The type of information collected and utilized depends on your interactions with us.

In addition to the specific purposes mentioned below, the information we collect may be used to communicate with you, facilitate the provision of our Services, adhere to applicable legal requirements, enforce relevant terms of service to safeguard the Services, our rights, and the rights of our users or others.

Information/Details We Collect Directly from You

Details that you directly submit to us through our website may include:

  • Basic details inclusive of your name, address, phone number, email.
  • Order information inclusive of your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account details inclusive of your username, password, security questions.
  • Shopping details inclusive of the items you view, put in your cart or add to your Wishlist.
  • Customer support details including the details you choose to include in communications with us, for example, when sending a message through the website.
  • Some points of the website may require you to directly provide us with certain details about yourself. You may elect not to provide this detail, but doing so may prevent you from using or accessing these features.

Information/Details We Collect through Cookies

We automatically collect certain details about your interaction with the website ("Usage Data"). To perform this action, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include details about how you access and use our Site and your account, including device details, browser details, details about your network connection, your IP address and other details regarding your interaction with the website.

Information/Details We Obtain from Third Parties

Finally, we may get details about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Businesses who support our Website & Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment With services or products you've got got requested, as part of our contractual obligations with you.
  • When you visit our Website, open or click on emails we send, or interact with any of our website content or advertisements, we, or third parties we work with, may automatically accumulate certain information the usage of on-line monitoring technology which include pixels, third-party libraries, software program developer kits, beacons, and cookies.

Any details we receive from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the details provided to us by third parties and are not responsible for any third party's policies or practices. For additional information, please consult the section titled "Third Party Websites and Links" below.

How We Use Your Personal Information/Details

Providing Products and Services. We use your personal details to provide you with the Services in order to carry out our contract with you, includes processing with your payments, fulfill your orders, for sending notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns & exchanges, enabling you to post reviews and testimonials.

Marketing and Advertising. We use your personal details for marketing & promotional purposes, such as for sending marketing, advertising & promotional communications by email, texts or postal, and to show you advertisements for products or services. This may include using your personal details to better tailor the Services & advertising on our Website and other websites.

Security and Fraud Prevention. We use your personal details to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the website and register an account, Its your responsibility to keep your account credentials safe. We highly recommend that please do not share your username, password, or other access details with anyone else. If you believe your account has been hacked, blocked or compromised, please contact us immediately.

Communicating with You. We use your personal details to provide you customer support and improve our Services. This is in our legit interests to be responsive, provide effective services, and maintain our business relationship with you.

Cookies

Like every website, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power & improve our Site and our Services (which includes to be certain bout your actions and preferences), to run analytics and enhanced understanding of user interaction with the Services (in our legal interests to administer, improve and optimize the Services).

We may also permit third parties & service providers to use Cookies on our Site to better tailor the services, products and advertising on our website and other websites.

Most browsers are set to automatically accept Cookies by default, but you can opt to set your browser to remove or reject Cookies through your browser setting. Please note removing or blocking Cookies can negatively impact your experience & may cause some of the features and general functionality, to not work properly or no longer be available. Also, blocking Cookies may not completely prevent how we share details with third parties such as our advertising partners.

How We Disclose Personal Information/Details

In specific instances, we may disclose your personal details to third parties for legal purposes subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who carryout services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business & marketing partners, including Shopify, to provide services and advertise to you. Our business & marketing partners will use your details in accordance with their own privacy notices.
  • When you directly, request us or consent to our disclosure of certain details to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
  • In reference to a commercial enterprise transaction inclusive of a merger or bankruptcy, to conform with any relevant prison obligations (together with to reply to subpoenas, seek warrants and comparable requests), to implement any applicable terms of service, and to secure the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category

We gather data or information that make us to identify or manage your account such as the name contact or history of order.

Commercial Information: We keep track of your order history, shopping behavior, and any interactions you have with customer support. 

Internet or Network Activity: This includes data about how you use our platform, such as browsing activity, search queries, and information about your device. We share this information with several categories of recipients: 

Vendors and Third Parties: These are companies that help us operate, like payment processors, fulfillment partners, customer support teams, and data analysis providers. 

Business and Marketing Partners: We may share your information with partners for targeted advertising. 

Affiliates: If we have affiliated companies, your data may be shared within those entities. It's important to note that we do not use or share sensitive personal information (like financial data or health records) to infer characteristics about you for marketing purposes. Over the past year, we have "sold" or "shared" (as defined by law) your personal information for advertising and marketing activities.

This includes: Identifiers (basic contact details and some order/account information) Commercial information (purchase history, shopping behavior) Internet or network activity data (usage data) The recipients of this shared information are business and marketing partners.

User Generated Content

Public Exposure: Our platform allows you to post reviews and other content. By submitting content to public areas, you understand it becomes accessible to anyone.

Limited Control: We cannot control who sees your public content or how they use it. We also cannot guarantee the privacy or security of information you choose to share publicly.

Responsibility for Sharing: You are responsible for the privacy and security of any information you make public, as well as the accuracy and potential misuse of information you share with or receive from others.

Following External Links:

Third-Party Sites: Our platform may contain links to websites or online services we don't control.

Independent Policies: These external sites have their own privacy policies and terms. We recommend reviewing them before using those sites.

Limited Liability: We are not responsible for the privacy, security, or content found on these external links.

Public Sharing Risks: Be aware that information you share publicly on our platform or on third-party social networks may be visible to others and beyond our control.

Protecting Children:

Age Restriction: Our services are not intended for children, and we do not knowingly collect personal information from them.

Parental Controls: If you believe your child has provided us with personal information, you can contact us using the details below to request its deletion.

Commitment to Child Privacy: We currently do not share or sell (as defined by law) any personal information of anyone under 16 years old.

Security:

Security Measures: While we implement security measures to protect your information, no system is foolproof. We cannot guarantee absolute security.

Data Transmission: Information you send us might be vulnerable during transit over the internet. Avoid sending sensitive or confidential data through insecure channels.

Data Retention:

Variable Retention: We retain your personal information for varying lengths of time depending on several factors. These include:

  • Maintaining your account
  • Delivering our services
  • Complying with legal requirements
  • Resolving disputes
  • Enforcing our policies and contracts

Your Data Rights and Management 

Your data rights may vary depending on your location. Here's a breakdown:

Accessing Your Data: You can request access to the personal information we hold about you, including how we use and share it.

Data Deletion: You have the right to request that we delete your personal information under our control.

Correcting Inaccuracies: If you find any errors in your personal information, you can request corrections.

Data Portability: In some cases, you can request a copy of your data and have it transferred to a third party.

Opting Out of Sharing and Targeted Ads: You can choose to opt out of having your information "sold" or "shared" (as defined by law) or used for targeted advertising.  If you visit our site with the Global Privacy Control opt-out enabled, we'll automatically treat it as an opt-out request for that specific device and browser.

Limiting Sensitive Data Use: You may have the right to restrict how we use and share your sensitive personal information.

Processing Restrictions: You can request us to stop or limit processing your personal information in certain situations.

Withdrawing Consent: If we rely on your consent to process your data, you can withdraw it at any time.

Appealing Decisions: If we deny your request, you have the right to appeal our decision.

Managing Communication Preferences: You can unsubscribe from promotional emails using the "unsubscribe" option provided. We may still send non-promotional emails about your account or orders.

Exercising Your Rights: You can submit requests to exercise your rights through our website or by contacting us using the information below.

Non-Discrimination: We will not discriminate against you for exercising your data rights. To ensure we're providing information to the right person, we may ask you to verify your identity before processing your request. 

Submitting Requests Through an Agent: You have the option to appoint an authorized agent to submit requests regarding your data rights on your behalf. Proof of authorization will be required.

Response Time: We will respond to your requests in a timely manner as mandated by law.

Shopify Ad Services: We utilize Shopify's ad services like Shopify Audiences to personalize ads you see on other websites. To opt out of Shopify merchants using your data for these services, visit https://privacy.shopify.com/en

Resolving Data Concerns:

For any questions or concerns about how we manage your personal information, please don't hesitate to contact us.

If you're unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority, depending on your location.

For International Users

Global Operations: To provide our services, we may transfer, store, and process your personal information in various locations, including the United States. It may also be accessed by our staff and trusted partners operating internationally.

Safeguarding Your Data (if applicable): If we transfer your information from Europe, we utilize recognized mechanisms like the European Commission's Standard Contractual Clauses or similar approved measures to ensure adequate data protection. This applies unless the receiving country offers an equivalent level of data security.

Have Questions?

For any inquiries about our privacy practices, this Privacy Policy, or to exercise your data rights, feel free to contact us using the following information:
✆ +1-425-389-0104
✉ support@zomonics.com
Hours: Mon - Fri (9AM-5PM PST)